Return and Refund Policy

yoose Return and Refund Policy.

General Return Conditions

All products purchased through our website must meet the following conditions to be eligible for return or exchange.

1. Order Cancellation

Before Delivery:
You can cancel your order if it has not yet left our warehouse. Please contact our customer service at support@yoose.eu to do so.

After Shipment:
If the order has already been shipped, please contact our service team to request a cancellation.

2. Order Modification

Order modifications are only possible before receipt of the goods. After receipt, we can no longer make any changes.

In this case, you can:

  • place a new order.

  • return the original order after approval by our customer service.

All return requests must be pre-approved via email and comply with our return conditions.

3. Right of Withdrawal for Consumers

3.1 Statutory Right of Withdrawal
If you are a consumer (a natural person who places the order for private purposes), you have a statutory right of withdrawal of 14 days.

3.2 Voluntary Return Right
In addition to the statutory right of withdrawal, we voluntarily grant you an extended return period of 30 days in total.

3.3 Exclusions from the Right of Withdrawal
The right of withdrawal does not apply to:

  • Goods that are not suitable for return for reasons of health protection or hygiene and whose seal has been removed (e.g., razors, trimmers, electric toothbrushes).

  • Goods that, after delivery, have been inseparably mixed with other items.

3.4 Return Shipping Costs
In the event of withdrawal, you bear the direct costs of returning the goods.

4. Instructions on Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period begins on the day you, or a third party nominated by you, receive the goods.

To exercise your right of withdrawal, please inform us at:

CLS-DAFA GmbH
Werner-von-Siemens-Straße 42--44
76646 Bruchsal -- Germany
Phone: +49 (0)7251 5098806
Email: support@yoose.eu

It is sufficient if you send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

5. Effects of Withdrawal

If you withdraw from this contract:

  • we will reimburse all payments received from you, including standard shipping costs (excluding any additional costs for express or special delivery).

  • reimbursement will be made within 14 days after we receive your notice of withdrawal, but not before we have received the goods back or you have provided evidence of having returned the goods.

  • reimbursement will be made using the same means of payment as you used for the original transaction, unless expressly agreed otherwise.

You must return the goods no later than 14 days after notifying us of your withdrawal.

You will bear the direct cost of returning the goods.

Loss in Value:
You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

6. Exchange & Complaint

A free exchange is possible if:

  • The goods arrived damaged or incomplete

  • There is significant transport damage

  • Quality problems occur within 30 days of receipt

Conditions:

  • Contact customer service

  • Provide proof via photos and/or videos

The following are not eligible for refund/exchange:

  • Minor damage to the packaging

  • Small scratches or color variations

  • Normal wear and tear from use

7. Return Instructions

  • Items must be returned in their original condition: unused, with tags, complete, and in the original packaging.

  • Proof of purchase (e.g., invoice) is required.

  • If the original packaging is missing, we reserve the right to deduct the cost of replacement packaging from the refund amount. The amount will be determined on a case-by-case basis.

8. Sample Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

To Yoose-EU:

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Order number: ______________
Ordered on: ______________ / Received on: ______________
Name of consumer(s): ______________
Address: ______________
Signature (only for paper communication): ______________
Date: ______________